No, at Intercargo there is no need for an account. You simply pay by credit/debit card or at any Barclay’s branch for each booking you make.

If you are a frequent shipper and would like to discuss opening an Intercargo account, please complete our online enquiry form.

Are Intercargo bookings processed 24 hours a day, 7 days a week?

You can make a Intercargo booking at any time, but the earliest date for collection is the next working day*.

If you require a more urgent collection, please call Customer Service on 0844 5673063 to check service availability and tariffs. Please note that Intercargo does not collect or deliver on weekends or public holidays except by special arrangement.

* Bookings must be completed before midnight for next day collection and service restrictions apply.

Does Intercargo accept bookings to PO Box Numbers?

For international destinations we will accept PO Box addresses providing the receiver is contactable by telephone. Please ensure that the receiver's telephone number is entered correctly on the Intercargo booking form.

Are transit times guaranteed?

No, transit times are provided as a guide only.

Transit times are in working days and based on deliveries to major Airports/Seaports. They are subject to change depending on the location of collection and delivery, as well as shipment contents, weight and value. There may also be circumstances beyond our control. For more information please refer to Intercargo’s Terms and Conditions of Carriage.

When will my shipment arrive?

If you do not have the facility to print a parcel label, please do not use our online booking tool. Instead call Customer Service on 0844 5673063 to arrange a collection.

How do I affix the label to my package?

The label should be affixed to your packing following the instructions provided on the label itself. Make sure that the barcodes are not taped over as this will affect Intercargo’s ability to scan it correctly.

If you are sending multiple parcels, please ensure that you print the label provided for each parcel.

What happens if the courier does not accept the shipment?

If for some reason the courier does not accept, the shipment, please contact Intercargo immediately and we will re arrange re - collection.

You can get up to date information on the status of your shipment and view delivery details using our online tracking tools:

International tracking - enter your INT referance

If you have problems tracking your package (s), or need advice on status, please contact Customer Service on 0844 5673069.

I have two numbers. Which one do I use?

If for any reason there was a problem with the payment issue you will need to quote your transaction number, however if you need to track your parcel or speak to the Intercargo team you will need to quote your Int reference number.

If the page crashed before you were able to make payment, your booking request will not have been sent to our systems. Unfortunately you will need to enter your booking again.

If the page crashed during the payment / confirmation process, please contact Customer Service on 0844 5673063 for assistance.

How do I know if my booking has been successful?

A booking is successful when you have received an email confirmation of payment from Intercargo/Secure server or a booking confirmation email from Intercargo.

Please note that it may take a few hours for a confirmation email to be sent back to you.

I have not received a booking confirmation email. What do I do?

If you do not receive a confirmation email from Intercargo, please contact customer services on 0844 5673069. Please note that it may take up to two hours for a confirmation email to be sent to you.

How do I report a technical problem with the site?

If you experience any problems, please send email to technical@intercargo.com/uk for assistance.

Yes. You, or your representative, must be physically present when the courier arrives to collect the parcel to sign for proof of collection. For security reasons Intercargo is unable to collect parcels left in 'safe places'.

What do I do if the courier refuses collection of my parcel? 

Please contact customer service for advice. If we are unable to arrange another collection for you, we will issue a refund.

What do I do if the courier does not arrive to collect my parcel?

Occasionally we may have difficulties assigning a courier for your collection on the specified day - this may be due to adverse traffic conditions or a high volume of collections. In these instances, please contact Customer Services who will rebook the collection for you.

How will I know when my package has arrived at its destination?

The Airline/Agent will contact your Consignee on the number provided at the time of making the booking. If you do not receive or call please visit the overseas agent’s area of Intercargo website and contact the Airline/Agent. Please unsure you quote your INT number.

What packaging should I use for my shipment?

Intercargo is committed to delivering your shipments with speed and care. However shipments should be packed to withstand the normal rigours of sea and aircraft handling and transportation.

The customer remains responsible for ensuring packaging is adequate for transportation.

My parcel was delivered damaged. How do I make a claim?

If your parcel has been damaged, the sender must send an email to clamis@uk.intercargo.com . The maximum liability is £50.00 unless you have taken out shipment protection. Photographic evidence must be provided.

The Customs authorities in the destination country determine whether any duties and taxes are applicable when the parcel arrives. This is based on the information provided on the parcel label (Air Waybill) and Customs paperwork, in particular the contents, declared value and weight. Intercargo is unable to get involved in charges accured at destination.

Intercargo uses HTTPS, an Internet standard communication protocol, which uses Secure Socket Layer (SSL), an industry-standard encryption technology, to protect your information as it is transmitted over the Internet.