Receiving your goods

At Intercargo, we provide flexible and cost-effective methods to receive your goods. You can choose to collect directly from the airport terminal, you can also choose from our partner agents at your destination, or for one complete solution you can choose to have your goods delivered directly to the door of your designated destination. All you then need to do is present your credentials and receive the goods. Rest assured that whichever receiving option you choose, you can track your goods 24/7 365. Click here to trace your package.

• Airport terminal
• Over 250 partner agents
• One complete solution
• International delivery service
• Track and trace 24/7 365
• Call our customer services for help.

Credentials required

All you need is a copy of your airway bill number. Through the airway bill number, you can access and retrieve your goods. Once you have received your goods successfully, you may wonder whether to dispose of the airway bill or to keep it. Intercargo recommend that you keep the airway bill, as it is an important document that can be used either to track your parcel, or even make a claim.

123 airlines

For your peace of mind, we have access to over 123 airlines to send your packages through, ensuring complete reliability, punctuality and satisfaction. So, wherever the destination, you can rest assured that we will get your package there on time, every time. Why pay more? Just click to book with Intercargo.

• Reliable
• Punctual
• Cost-effective
• Competitive

Punctual partner agents

Our partner agents will help you with customs clearance, local formalities and documentation, and will assist you with receiving your goods. Once your goods have arrived, our agents will contact the consignee to collect the goods from their receiving centres.

Collecting from the airline

In some cases it will be necessary for you to collect your goods directly from the airline at your destination. If you choose this option, the airline will contact the consignee upon the arrival of your packages. When receiving your packages you may be liable to pay a customs duty fee upon clearing the goods within the arrival destination. These overseas clearing charges are impounded heavily on items such as cigarettes and alcohol. It is up to you to minimize these charges by carefully selecting the goods you are sending. For example, if you are sending cigarettes or alcohol, reducing the quantity will mean paying a lower customs fee when the goods reach their destination. Prior to being able to collect your packages, you will need to complete the following steps:

• Payment of local charges
• Declaration to local customs authorities

When goods arrive at any destination outside of the EU after departure from the UK they must be declared to the local customs officials for clearance. The clearance process is usually quite simple and you can complete the formalities yourself at no extra cost.

It is your responsibility to check that your shipment complies with all local import requirements and any applicable restrictions. We have links to many customs authorities in the registered user area of our web site; contact us if your destination is not shown. You will be responsible for any import duty or taxes payable. Used personal effects that you intend to keep do not usually incur duty; however, the final decision is made by the destination customs officer at the time of importation, and is totally outside of our control.

You will have to arrange collection of your goods from their port of arrival.

Receiving packages at the door

Here at Intercargo, we provide a fast and effective service, known as the Door-to-Door service. This service enables you to have your goods collected from a designated place of your choice and sent to a specific location at your chosen destination. You, the consignee, will need to re-present the airway bill upon request so that the goods can be released. In some ports, goods will be stored at the destination for a few days free of charge if you are not present at the delivery address. After this free period, rent will be added for each day the goods are left at the receiving centre. This rent charge is usually very high, so we recommend that you ensure that you or your nominated representative can take immediate delivery to avoid a protracted process. If you do incur rent, you will have to pay it in full before the goods will be released to you.

In some countries you can have a friend or relative effect the customs clearance on your behalf, providing they have all the necessary documents. However, we must have notification that another person will be collecting your goods so that we can incorporate it in to your booking. We have links to a number of customs authorities within the registered customer area, and we recommend that you familiarize yourself with the import process.